TERMS AND CONDITIONS
General terms:
All products proposed to be returned for
exchange, replacement or refund MUST have proof of purchase from Cnet Technology in order for us to process any request.
Failure to provide proof of purchase may result in a return not being
considered.
In any event returns must be requested
within 7 days of purchase or as may otherwise apply by law.
Rain Checks may be given if goods are
unavailable at the time of return or at the discretion of Cnet Technology.
Software / play media
·
Due to copyright issues, opened OEM
software cannot be returned. Please verify your system requirements prior
to opening the packaging.
·
Software that has been ordered in and
is outside the normal range software carried in store can
not be returned unless faulty.
·
Play media once opened can not be returned unless faulty and then the entire
package must be returned complete in order for any exchange to be
considered.
·
All products purchased must be returned
within 7 days of purchase if found to be faulty in order for an exchange to
be considered.
Consumable
(Inks Cartridges)
- We will
offer a store credit or exchange (but not a refund) for any unopened
goods returned within 14 days of purchase.
- Goods
returned after 14 days of purchase will only be accepted at the
company's discretion & may incur a 10% restocking fee.
- No refunds
except in accordance with the Trade Practices Act.
Return and credit of goods where Cnet
Technology is not at fault
CNET TECHNOLOGY has a 7 day product return policy where CNET
TECHNOLOGY is not as fault. All
products returned for credit must be in pristine, unopened condition with
all seals intact. Opened, damaged or soiled product will not be accepted*.
All inward freight will be the responsibility of the sender. CNET
TECHNOLOGY will not cover the cost of freight. Please return the product to
our warehouse (see details below) do not write or attach anything directly
on the product or its boxing –
damaging the carton may make it un-returnable.
CNET TECHNOLOGY accepts no responsibility for loss or damage
occurring in transit or return.
Any refunds will not be paid until such time as goods returned have been
receipted in our warehouse and inspected.
Once this is completed a refund amount excluding any restocking
fees, freight or other costs will be made. Refunds will not be paid on
goods that have been opened, damaged or soiled.
* If you’re return does not meet our requirements but you feel you should
be able to return it please call CNET TECHNOLOGY management for our
consideration on 03 9318 2288. Higher restocking fees may apply for goods
that are not in pristine condition.
Special Conditions
Products supplied on a "No Return" basis can
not be returned to CNET TECHNOLOGY unless the product is faulty
within the warranties imposed by statute and which cannot be excluded by
agreement.
Replacement of items where CNET TECHNOLOGY has provided incorrect
goods
CNET TECHNOLOGY takes full responsibility for the replacing of goods where
it has provided incorrect goods.
Where possible products returned for replacement must be in
pristine, unopened condition with all seals intact. Opened, damaged or
soiled product may not be accepted. Please return them to the store where
purchased for return process.
If the returned have been freighted at the time of sale then All freight
will be the responsibility of CNET TECHNOLOGY. Goods will be picked up and
returned to our warehouse for assessment. Please do not write directly onto
the product or its boxing – damaging the product may make it un-returnable.
Any refunds will not be paid until such time as goods returned have been
receipted in our warehouse and inspected. Once this is completed a refund
amount excluding any restocking fees, freight or other costs will be made.
Refunds will not be paid on goods that have been opened, damaged or soiled.
7 Days Dead On Arrival Products (DOA)
Should a CNET TECHNOLOGY product be received which is dead or damaged on
arrival, please notify CNET TECHNOLOGY Returns Department immediately and
within 7 days.
CNET TECHNOLOGY will replace the product within five working days of its
receipt, (although exceptions to this may occur from time to time).
Replaced products will be returned in their original packaging. If a
product returned as "dead on arrival" is found not to be faulty,
you (the customer) will be charged a no-fault fee of $25.
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